Surface Pro 12" & Surface Laptop 13"

• When will I receive my Microsoft Surface Laptop 13" & Surface Pro 12"?

  - Customers will receive the goods on 22nd July 2025. We will use all reasonable endeavors to ensure that the consignment is delivered by the estimated time but shall not be liable for any delay in delivery caused by any parties.

  
  

• How do I check my order status?

  - You may check your order status here . If you need further assistance, you may WhatsApp us at +6012-978 7616 & we will get back to you as soon as possible

  
  

Grab Gift Voucher

• How to redeem your Grab Gift Voucher

  Step 1: Purchase the new Microsoft Surface Pro 12” & Surface Laptop 13” series.

  Step 2: After purchase, send in your receipt and details such as name & contact number here for verification.

  Step 3: After verification, you will receive the Grab code from us via WhatsApp.

  
  

• How to use your Grab Gift Voucher

  1. For new users, download the Grab app on Apple store or on Google Play Store and sign up for a new account.

  2. On your Grab app, select the Grab Food service you’d like to redeem.

  3. Enter the promo code in the Offers field.

  4. Proceed with your booking.

  5. For any further enquiries or issue, please visit here (Grab Help Center)

  
  

0% Easy Payment Plan

• Is the 0% Easy Payment Plan available for Pre-Order?

  - Yes. We offer a 0% Easy Payment Plan for up to 12 months with AEON, CIMB, Hong Leong Bank, HSBC, Maybank & Public Bank.

  - For more information about Easy Payment Plan, please visit this page.

  
  

• Are there any hidden charges in the 0% Easy Payment Plan?

  - No, there are no additional hidden charges if place order through www.gloo.com.my with Easy Payment Plan option but there's one time handling fees for credit card instalment at storefront purchase.

  
  

• I do not have Credit Card. Is there 0% Easy Payment Plan for Debit Card?

  - Yes, you can still enjoy 0% Easy Plan with Debit Card with PayLater by Grab . For more information, please visit this page.

  
  

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• Pre-order Offers

  - For every pre-order of the new Surface Laptop 13” & Surface Pro 12” series, customers are entitled to complimentary gifts + additional freebies (subject to specifications model).

  
  

Shall you need further assistance, you may WhatsApp us at +6012-978 7616 or email your enquiries to online@sns.com.my.