PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. The following terms and conditions ("Terms and Conditions") apply to your access and use of this Website and the services provided by SNS NETWORK (M) SDN BHD (herein refer as "SNS NETWORK") and/or on its behalf. By accessing any page of this Website and/or using the services, you agree to be bound by these Terms and Conditions without limitation or qualification. Please review the following terms and conditions carefully, and check them periodically for changes.

If you do not accept these Terms and Conditions, please discontinue your access to this Website and/or use of the services immediately.

  • 1.0 GENERAL

    These Terms and Conditions are meant to regulate your access to this Website and they are to be read together with the applicable terms and conditions governing any transaction(s), product(s) and/or service(s) provided on this Website. In the event of conflict between these Terms and Conditions and the terms and conditions governing the relevant transaction(s), product(s) and/or service(s) provided herein, the latter would prevail. Please check the applicable terms and conditions of sale associated with the products and/or services you may purchase.

    The information, material, functions and content provided in the pages of the Website may be changed from time to time with or without notice at SNS NETWORK's absolute discretion. Your continued access or use of the Website and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes. This Agreement may be amended by us at any time and from time to time without specific notice to you.


    The materials and information in this Website, including but not limited to services, products, information, data, text, graphics, audio, video, links or other items, are provided on an "as is" and "as available" basis. References to materials and information contained in the Website include such material and information provided by third parties. SNS NETWORK does not make any express or implied warranties, representations or endorsements including but not limited to any warranties of title, non-infringement, merchantability, usefulness, operation, completeness, accuracy, satisfactory quality, reliability, fitness for a particular purpose in respect of the Website, the material, information and/or functions therein and expressly disclaims liability for errors and omissions in such materials, information and/or functions. Without derogation of the above and/or the terms and conditions of the applicable agreements governing all the products and services, reasonable measures will be taken by SNS NETWORK to ensure the accuracy and validity of all information relating to transactions and products and services in the Website. 

    Further SNS NETWORK does not warrant or represent that access to the whole or part(s) of this Website, the materials, information and/or functions contained therein will be provided uninterrupted or free from errors or that any identified defect will be corrected, or that there will be no delays, failures, errors or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. 


    When you visit the Website or send e-mails to SNS NETWORK, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail and/or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


    The content, organization, graphics, design, compilation, magnetic translation, digital conversion, software, compilation content and other matters related to the Website are owned and/or licensed by SNS NETWORK and/or its content supplier and are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The compilation of all content on this Website is the exclusive. The copying, redistribution, use or publication by you of any such matters or any part of the Website is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Website. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.


    All trademarks, service marks, and logos displayed on this Website are owned and/or licensed by SNS NETWORK and/or their respective third party proprietors as identified on the Website, other names and brands may be claimed as the property of others. Unless the prior written consent of the SNS NETWORK and/or the relevant third party proprietor(s) of any of the trademarks, service marks or logos appearing on the Website has been obtained, no license or right is granted to any party accessing this Website to use, download, reproduce, copy or modify such trademarks, service marks or logos. Similarly, unless the prior written consent of the SNS NETWORK and/or the relevant proprietor(s) has been obtained, no such trademarks, service marks or logos may be used as a link or to mark any link to the Website or any other site owned and/or controlled by SNS NETWORK.


    SNS NETWORK grants you a limited license to access and make personal use of this Website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SNS NETWORK. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SNS NETWORK. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SNS NETWORK and/or its relevant third party proprietor without express written consent. You may not use any metatags or any other "hidden text" utilizing SNS NETWORK's name or trademarks without the express written consent of SNS NETWORK. Any unauthorized use terminates the permission or license granted by SNS NETWORK.


    SNS NETWORK herein shall in no event be liable for any loss or damage howsoever arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation, direct or indirect, special, incidental, consequential or punitive damages, or loss profits or savings arising in connection with your access or use or the inability to access or use this Website (or any third party link to or from the Website), reliance on the information contained on the Website, any technical, hardware or software failure of any kind, the interruption, error, omission, delay in operation, computer viruses, or otherwise. 

    We and our affiliated parties have no liability whatsoever for your use of any information or service. In particular, but not as a limitation, we and our affiliated parties are not liable for any indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. No advice or information, whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement. SNS NETWORK will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. This exclusion clause shall take effect to the fullest extent permitted by law.


    You hereby irrevocably agree to indemnify and keep indemnified SNS NETWORK from all liabilities, claims, losses and expenses, including any legal fees that may be incurred by SNS NETWORK in connection with or arising from (1) your use or misuse of this Website and the services provided herein, or (2) your breach of these Terms and Conditions howsoever occasioned, or (3) any intellectual property right or proprietary right infringement claim made by a third party against SNS NETWORK in connection with your use of this Website. 


    This Website may contain links to website(s) controlled or offered by third parties (non-affiliates of SNS NETWORK). SNS NETWORK hereby disclaims liability for any information, materials, products or services posted or offered at any of the third party websites linked to this Website. By creating a link to a third party website, SNS NETWORK does not endorse or recommend any products or services offered or information contained at that website, nor is SNS NETWORK liable for failure of products or services offered, or advertised at those websites. Such third parties may have a privacy policy different from that of SNS NETWORK, and the third party website may provide less security than the Website.


    You agree to be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You are solely responsible for maintaining the confidentiality of your login name and password to any other person. You are responsible for the use of your account, whether or not authorized by you. You shall immediately notify SNS NETWORK if it comes to your knowledge that your password has been compromised or there has been unauthorized use of your account. SNS NETWORK shall not be liable for any damage or loss of any kind suffered by you as a result of unauthorized use of your login name and password. You shall provide and maintain true, accurate, current and complete information about yourself when registering for your account. SNS NETWORK reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


    SNS NETWORK reserves the right to terminate any order or purchase, in the event of mispriced, error, stock unavailability or any other reasons not specified in this terms. SNS NETWORK shall have such right to terminate the purchase or order notwithstanding that the Goods have been dispatched or are in transit or that payment has been charged to Buyer.

    SNS NETWORK reserve and may execute its discretion right to remove, delete or amend any listing, pricing or order on the website without giving any prior notice and reason and the company's decision is final.

    SNS NETWORK attempts to provide the product and service descriptions as accurately as possible to you. However, SNS NETWORK does not warrant that product and service descriptions or other content of this Website is accurate, complete, reliable, current, or error-free. Any typographical or photographic errors in the product specifications or errors in the pricing or offers are subject to correction. Products, prices, specifications and availability of products are subject to change without prior notice. Price quoted of products exclude installation, transport, training, on-site support and bank or transaction charges unless other wise specified. 

  • 12.0 VOUCHER

    The following terms and conditions apply to the redemption and use of SNS NETWORK promotional vouchers and voucher codes("Vouchers").

    Vouchers are only valid on the GLOO website, gloo.com.my or otherwise specified. A valid code must be entered at the checkout page in order to redeem a Voucher. Voucher validity is limited in time and such validity period shall be as prescribed in any individual voucher policy. SNS NETWORK reserves the right to cancel or modify any order, or revoke the use of Vouchers for any reason, including but not limited to the following circumstances:

    (a) Suspicious or fraudulent purchasing activity or Voucher use;
    (b) Voucher abuse, including the use of multiple accounts or multiple checkouts associated with the same customer or group of customers; or
    (c) Voucher used in bad faith (including resold Vouchers or use of Vouchers by customers purchasing products for the purpose of reselling)

    Unless otherwise stated, Vouchers are not valid in conjunction with other promotions or discounts. Additional terms and conditions may be specified in relation to specific Voucher (for example, duration, eligibility, discount amount and products covered), and will govern the use and redemption of those Vouchers in addition to these terms. Vouchers cannot be refunded, redeemed, or exchanged for cash. Resale, transfer and sharing of Vouchers are strictly prohibited.

    SNS NETWORK will not be liable and/or be required to offer replacement Vouchers, discounts, credits, cash or otherwise compensate customers for any reason, including but not limited to the following circumstances:

    (a) Discontinued or cancelled Vouchers;
    (b) Improper use of, or inability to redeem, a Voucher; or
    (c) The inability to redeem a Voucher due to technical issues.

    SNS NETWORK reserve the right to verify the validity of any Voucher and to declare null and void and charge full price for goods and services purchased. SNS NETWORK reserves the right to change these terms & conditions or cancel any promotions at any time and without any given notice.


    All items purchased from the Website are made pursuant to a delivery arrangement stated in the term and condition applicable to the product(s) and services(s). The risk of loss and title for such product(s) pass to you upon the delivery of the product(s) to you by SNS NETWORK and/or any other third party designated by SNS NETWORK.

    In the event of any unsuccessful delivery of the product and/or services by SNS NETWORK or any other third party designated by SNS NETWORK to you, due to your absence in receiving the products and/or services at the designated address agreed by you, you shall solely bear the total cost of further deliveries of the products and/or services to you. You are hereby notified that SNS NETWORK shall give no refund to you for the products and/or services under the aforementioned circumstances.


    SNS NETWORK reserves the rights to hold or cancel any order without prior notice or with prior notice only when is deemed necessary by SNS NETWORK. SNS NETWORK will proceed with cancellation should circumstances below occur:

    ● The item is not / no longer available
    ● Pricing disputes arise
    ● Product illustration differs from actual product
    ● Payment failed or not received
    ● Payment information could not be verified
    ● The order cannot be shipped to the address provided or where the shipping address could not be verified
    ● Violation of SNS NETWORK's Terms and Conditions
    ● SNS NETWORK has agreed to your cancellation request
    ● Any other unforeseen circumstances that lead to cancellation

    Upon cancellation, refund will be processed accordingly and might take at least 14 working days or more subject to the arrangement of the financial institutions involved. Depending on the mode of payment you’ve selected upon transaction, you will be offered the mode of refund based on your payment mode and we may require you to provide more information. You will be required to absorb the cancellation fees of 5%. 

    However, you are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by our appointed third party logistic provide.


    Subject to you complying with these Terms and acceptance of your Order by SNS NETWORK, SNS NETWORK will sell and supply the goods or services to you as shown on your Order confirmation. Upon payment confirmation and verification, we will ship your order within 3-5 working days via third party courier service providers. If the good(s) that you have ordered are not available in our main warehouse, SNS NETWORK will endeavor to dispatch your order within 7-14 working days. For pre order, an estimated arrival time will be tagged along with the product as reference. Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the goods within the specified time resulting from shipment or delivery delays from our suppliers. Delivery time are subject to the arrangement of the third party courier service providers and SNS NETWORK will not be liable for delivery failures or delays by our third party courier service provider.


    Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective. SNS Network will not going to responsible and accept any return after that.

    ● Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.

    ● Damaged: The item is found to be damaged upon receipt.

    ● Defective: The product is not functioning as described by the manufacturer.

    Certain items are not eligible to be returned or refunded, such as freegifts etc.

    For customer who insists to return the product that without any damages or defects during transit, exchanges or refund will be subject to a 5% of processing fees EXCLUDING shipping cost. We will also charge a 30% restocking fee if the returned goods received does not fall into any of the above conditions and have been found opened, or the packaging is damaged. Please retain your proof of purchase.

    Returned items must meet the following requirements:

    ● The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt), otherwise we reserve the rights to reject the return claim.

    ● Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.

    ● Item must be unused or hasn’t been installed.

    ● All securely sealed items MUST NOT be opened, especially electronic items (unless our service center can ascertain that they were found defective at the time of opening).

    You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging. 

    To initiate a return, please contact +6018-202 8616 or email to eteam@sns.com.my


    The returned product will be sent to service center/manufacturer/supplier for investigation before any exchange or refund can be made. You will be eligible for an exchange/refund if the item has been inspected and verified that the item was in perfect condition as described above. 

    Our refunds are processed centrally and might take 14 working days or more subject to the arrangement of the financial institutions involved. Depending on the mode of payment you’ve selected upon transaction, you will be offered the mode of refund based on your payment mode and we may require you to provide more information such as your name, address, IC copy, bank account details refund transaction into your back account or credit card. Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.


    In addition to disclosure of identification and contact particulars as contemplated herein, SNS NETWORK will collect, store, compile and utilize information about you and your use of the Website including without limitation, information that you provide to SNS NETWORK's registration forms.

  • 17.0 CURRENCY

    All transactions on the Website are to be conducted and payable in Ringgit Malaysia (RM), unless otherwise indicated.


    All offers by you to purchase any products and/or services on this Website are subject to acceptance by SNS NETWORK.


    These terms and conditions are governed by and are to be construed in accordance with the laws of Malaysia. By accessing this Website and/or using the services provided herein by SNS NETWORK, you hereby consent to the exclusive jurisdiction of the courts of Malaysia in all disputes arising out of or relating to the use of this Website.

    SNS NETWORK makes no representation that the materials, information, functions and/or services provided on this Website are appropriate or available for use in jurisdictions other than in Malaysia.


    SNS NETWORK reserves the right to terminate and/or suspend your access to this Website and/or your use of this Website at any time, for any reason. In particular, and without limitation, the SNS NETWORK may terminate and/or suspend your access should you violate any of these Terms and Conditions, or violate the rights of SNS NETWORK, of any other user(s), or of any third party (ies).

  • 21.0 WAIVER

    The failure of SNS NETWORK to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.


    SNS NETWORK reserves the right to make changes to the Website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severed and shall not affect the validity and enforceability of any remaining condition.

  • 23.0 PDPA POLICY

    Please review our PDPA, which also governs your visit to SNS Website, to understand our privacy practices.

    In compliance with the Personal Data Protection Act 2010 (“the Act”) and its regulations, this notice is issued to all interested parties. This Notice will inform you of your rights with regards to your personal data that has been and/ or will be, collected and processed by us.

    1. Collection and Processing of Personal Data

      We have collected and will collect your personal data to be processed by us and/ or on your behalf in the course of your present or future dealings with SNS Network Sdn Bhd (512056-K), its subsidiary(ies), its associated company(ies) (“we”, “our”, “us” or “Company”). Your personal data enables us to achieve the Purpose in Clause 3 herein that is in connection with our business.

    2. Description of Personal Data

      The personal data that you may provide includes but is not limited to:-

      • ● Name
      • ● National Registration Identity Card Number (NRIC number.)
      • ● Gender
      • ● Home address
      • ● Email address
      • ● Home phone number
      • ● Mobile phone number
      • ● Alternate mobile phone number
      • ● Passport number
      • ● Social media account names
      • ● Purchase history
      • ● Service history
      • ● Payment information including credit and debit card numbers
    3. Purpose

      We will use your personal data for the following purposes, including but not limited to:-

      1. Products & Services
        • ● For performance of any agreements entered into between us to purchase our products and/or delivery of our services, whether present or future, verifying your identity as our customer, processing your request for any repair and support services, and delivery of our products to you (if applicable)
        • ● Communication with you and delivery of information including, e-mail, telephone call, text message, online social media and other telecommunication means in relation to our products and services, or in respond to your feedback and enquiries to our products and services
        • ● Processing of your payments under the agreement, including collection of outstanding payments from you
        • ● Delivery of any form, notice or other documents to you
        • ● Customer relationship management procedures as we deem fit and necessary
        • ● Necessary performance of our obligations that are incidental, ancillary or in furtherance to the purchase of our products and/or delivery of our services
      2. Internal Record & Marketing
        • ● Marketing of our products and services, whether present or future, including issuance of vouchers, schemes, and/or programs which are beneficial to you
        • ● Internal record keeping, including for the purpose of administration, auditing, data analysis, research, benchmarking and/or statistical analysis
        • ● Processing of any of your applications, requests, enquiries, and/or participation, in any of our activities, contests whether online or offline, deals, events, marketing campaign, promotions, polls, surveys, training programs
        • ● Verification of your identity as a winner of any of our contests or deals
        • ● Processing of your registration of interest in engaging our services
      3. Legal Compliance
        • ● Prevention, hindrance and/or reporting of any crime including fraud, bribery and/or money laundering
        • ● Compliance with any legal and/or regulatory requirements relating to the provision of our products and services; and
        • ● For disclosure under the requirements of any applicable laws, regulations, directions, court orders, orders, by-laws, guidelines, circulars, codes applicable to us or any subsidiary, associated, related companies of our group of companies
    4. Sources

      We may obtain your personal data from the following sources including but not limited to:-

      • the forms which you have filled up, including registration forms, application forms, contest forms, participation forms, products services forms or customer checklists, signing up forms and other forms, whether online or offline and enquiries that are made to our Customer Relations department
      • name cards or business cards that you have given or delivered to us; and/or
      • any identity materials that you have distributed and/or business directory and listing that you have subscribed to
    5. Class of Third Parties

      You hereby consent and authorize us to disclose your personal data to the following categories of third parties:

      • any associated, subsidiary or related companies to the Company
      • our employees, agents, partners, representatives and/or service providers
      • our business partners including business affiliates or merchants that provide or deal in general with our services or products
      • our auditors, business consultants, accountants, lawyers or other professional advisers and/or consultants as we deem necessary and appropriate; and
      • any person to whom we are compelled to or required under law or in response to a local, state or federal authority, industry regulator, enforcement agency, statutory authority, courts of law, tribunals, arbitration centres, commissions, councils or associations legally authorized by law
    6. Your Obligations

      It is necessary for us to collect and to retain your personal data. It is also obligatory for you to supply your personal data to us in the most accurate manner. If you do not provide us with your personal data, we shall be unable to process your personal data on your behalf, for the Purpose stated in clause 3 herein, or effectively render our services to you. All relationships created or to be created between us shall then be terminated and cease to be in effect immediately.

    7. Your Rights

      1. Right to request access to personal data

        Subject to our rights of refusal under the Act, you are entitled to request access to your personal data that is processed by us with reasonable notice.

      2. Right to request correction of personal data

        Subject to our rights of refusal under the Act, you are entitled to request the correction of your personal data that is held by that is inaccurate, incomplete or out-of-date with reasonable notice.

      3. Rights to limit processing of your personal data

        You are entitled to limit our processing of your personal data by expressly withdrawing in full your consent given previously including for us to send any advertising and marketing materials or for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.


      By accessing any page of this Website and/or using the services, you hereby authorize and consent to us processing (including transferring and disclosing) your personal data and any updates of your information, for the purposes as listed above and/or for any other purpose related to the purposes as listed above. 

      If you do not consent or subsequently intend to withdraw your consent to the processing (including transferring and disclosing) of your personal data, SNS NETWORK SDN BHD (512056-K) shall be unable to fulfill whatever obligations owed to you, contact you or to provide assistance to you in respect of the purposes as listed above as well as any purpose related to the purposes as listed above.

      You may access and update your personal data by writing to:-

      SNS Network (M) Sdn Bhd (512056-K)

      61, Jalan Sultan Nazrin Shah, 30250 Ipoh, Perak

      Phone: 05-2424 616 | Email: sales@sns.com.my


    SNS Network respects your privacy.

    Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of SNS Network.


    SNS Network is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.


    A "cookie" is a small data text file that is placed in your browser and allows SNS Network to recognize you each time you visit this site(customisation etc). Cookies themselves do not contain any personal information, and SNS Network does not use cookies to collect personal information. Cookies may also be used by 3rd party content providers such as newsfeeds.


    While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to SNS Network and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through SNS Network have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

    Please contact those vendors and others directly if you have any questions about their privacy policies.


    For any other information email online@sns.com.my.