Gloozie

📱 General

1. What is Gloozie?

Gloozie is a mobile app where users can play games, explore a virtual environment, customize avatars, earn GCoin, and redeem real rewards.

2. Is Gloozie free to use?

Yes, Gloozie is free to download and use.

3. Where can I download Gloozie?

You can download it from: Google Play Store or App Store.

👤 Account & Registration

4. How do I create an account?

Click “Register” and fill in your username, email, phone number, password, and date of birth.

5. Why can't I register?

Check password rules and ensure all fields are valid.

6. Password requirements?

Minimum 8 characters, include uppercase, number, and alphabet.

7. Forgot password?

Use the “Forgot Password” feature and follow the steps to reset your password.

💰 GCoin & Rewards

8. What is GCoin?

GCoin is the in-app currency used in Gloozie to purchase items and redeem rewards.

9. How do I earn GCoin?

You can earn GCoin by: Daily login, games, quests, treasure chests, and events.

10. What can I use GCoin for?

Buy items, unlock features, redeem rewards.

11. Does GCoin expire?

No (unless future updates state otherwise).

🎁 Gloo Reward Exchange

12. What is Gloo Reward Exchange?

Redeem GCoin for physical products.

13. How to redeem?

Select product → Review product details → Fill shipping information → Agree to policies → submit.

14. Can I track orders?

Yes (ID, status, tracking number).

15. When will I receive my item?

Delivery time depends on processing and shipping duration.

16. Can I change my shipping details after submitting?

No, please ensure all details are correct before submission.

17. What happens if items are out of stock?

Items may change depending on availability. New or limited items may be added from time to time.

🛍 Gloozie Store

18. What is the Gloozie Store?

A store where users can spend GCoin to purchase avatar items.

19. What items are available in the store?

Outfits, accessories, in-game items, limited time items, etc.

👤 Avatar Customization

20. What is Avatar Customization?

A feature that allows users to personalize their avatar appearance.

21. What can I customize?

Facial, outfits, accessories, etc.

22. How do I unlock customization items?

Purchase using GCoin or Earn through quests or events.

🎮 Features & Gameplay

23. What games are available?

Gloozie includes games such as: Fun Run, 2048 (Classic & Falling), Pattern Match, etc.

24. Why didn’t I receive my reward after playing?

Please check your internet connection or try restarting the app.

🎮 Controls & Movement

25. How do I control my character?

Use the virtual joystick to move.

26. How do I control the camera?

Swipe to rotate, pinch to zoom.

🛒 Virtual Store

27. What is the Virtual Store?

A feature where users can explore real products in a 3D environment.

28. What can I do in the Virtual Store?

View products in 3D, Interact with items, Access Gloo / ITWorld shopping platforms.

🎟 Gloo Voucher

29. What are Gloo Vouchers?

Vouchers that provide discounts for purchases on Gloo or ITWorld platforms.

30. How does the voucher system work?

Earn GCoin, redeem voucher, use during checkout.

👥 Friend System

31. How do I add friends?

Use the “Find Friend” feature and send a friend request.

32. What can I do with friends?

Chat (text or voice), play together

🤖 AIMY (AI Chatbot)

33. What is AIMY?

AIMY is an AI chatbot that helps users with information and support.

34. What can AIMY do?

Answer enquiries, Assist with product information, Provide recommendations.

35. Where can I find AIMY?

You can access AIMY in the AIMY Zone.

⚠️ Support

36. How do I report a problem?

Go to Guide Point 101 in-game (ground floor) and submit your feedback or Email: gloozie@sns.com.my

Gloozie FAQ